1. Information Supremacy and Emergency Routing

Truckers-Friend is purely an informational tool, not a certified medical or life-safety dispatch device. It is never intended to serve as a replacement for dialing 911 or contacting primary emergency services.

By using this platform, you agree to our Information Supremacy Clause: the physical reality of the road, traffic signs, police instructions, and your immediate environment absolutely prevail over any digital information, hospital rig accessibility data, or routing suggestions provided by the application. Truckers-Friend explicitly disclaims any guarantee regarding the real-time operational status of any infrastructure facility or the accuracy of emergency proximity routing.

2. Third-Party Provider Verification and Assumption of Risk

Truckers-Friend may actively audit, rank, and assign trust badges (e.g., a "Premium Verified" badge) to third-party service providers, such as towing operators or mechanics. You acknowledge and agree that this verification status—including any confirmation of insurance, municipal licenses, and legal standing—represents a static snapshot of data available solely at the specific time the audit was conducted. Truckers-Friend explicitly disclaims any ongoing, continuous duty to monitor a provider's legal or operational standing beyond scheduled audits.

All third-party providers listed in the directory are entirely independent contractors, not agents, employees, joint venturers, or franchisees of Truckers-Friend. We expressly disclaim any express or implied warranties regarding the safety, competence, professional qualifications, or reliability of these providers. Engaging roadside assistance or interacting with commercial heavy-duty infrastructure carries inherent physical and financial risks; you expressly elect to proceed entirely at your own risk.

3. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TRUCKERS-FRIEND SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

IN NO EVENT SHALL TRUCKERS-FRIEND’S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM ORDINARY NEGLIGENCE EXCEED THE TOTAL AMOUNT PAID BY YOU TO THE PLATFORM IN THE PRECEDING TWELVE (12) MONTHS, OR ONE HUNDRED CANADIAN DOLLARS ($100 CAD), WHICHEVER IS GREATER. THIS LIMITATION OF LIABILITY SHALL APPLY TO ALL CLAIMS REGARDLESS OF THE LEGAL THEORY ASSERTED, EXCEPT WHERE STATUTORY RESTRICTIONS REGARDING GROSS NEGLIGENCE OR INTENTIONAL WRONGDOING PREVENT SUCH EXCULPATION.

4. Governing Law and Arbitration (The New York Convention)

These Terms and any dispute arising out of this commercial legal relationship shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, shall be determined by binding arbitration. The seat of the arbitration shall be Calgary, Alberta, Canada. Because this commercial relationship involves cross-border digital services, the parties acknowledge and agree that this arbitration agreement is governed by the New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards.

Delegation Clause: The arbitrator, and not any federal, provincial, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including but not limited to any claim that all or any part of this agreement is void or voidable.

5. Class Action Waiver and Severability

To the fullest extent permitted by applicable law, you and Truckers-Friend unconditionally waive any right to participate in a class action, collective action, or representative proceeding. If a specific jurisdiction (such as the Province of Quebec) renders this waiver legally void for individuals acting strictly as consumers, this specific waiver shall be severed from the agreement for that user, but the fundamental requirement to arbitrate all individual claims shall survive intact and remain fully enforceable.

6. Mass Arbitration Protocols

If fifty (50) or more claimants file substantially similar arbitration demands ("Mass Arbitration"), the claims will not be processed simultaneously. Instead, the following protocols shall apply:

• Bellwether Process

  A representative subset of ten (10) cases, selected jointly by both parties, will proceed to initial arbitration.

• Stay of Proceedings and Tolling

  All remaining claims are formally stayed. No filing fees, administrative fees, or arbitrator compensation shall be assessed for the stayed claims until the bellwether phase is concluded. Truckers-Friend unconditionally tolls the applicable statute of limitations for all claimants whose cases are stayed pending this process.

• Mandatory Mediation & Batching

  The results of the bellwether trials shall inform a mandatory global mediation. If unresolved, the remaining claims shall be consolidated into manageable batches of fifty (50) claims to be heard by a single arbitrator.

• Release Valve

  If batched proceedings are not concluded within twenty-four (24) months, remaining claimants may opt out of arbitration and pursue individual claims in small claims court.

• Fee-Shifting

  The arbitrator possesses explicit authority to shift all arbitration and administrative fees, as well as reasonable attorney's fees, back to the claimant and their counsel if the claim is determined to be brought in bad faith, is entirely frivolous, or fails basic pre-arbitration verification.